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Question about the gameplay and the cats. Question about the gameplay: certificates, jobs, shinyz', premz', groups...· My Certificates · My Job · My breedings · My affixes · Inventory · Bonuses - How can I know which bonuses are the most appropriate for my cat?
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Follow the advice given on your cat management page (a selection of bonuses adapted to your cat is shown) and purchase bonuses corresponding to the best abilities of your cat.
Consult the help section to learn more:
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- I purchased a bonus for my cat but it doesn't appear on his/her sheet
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-Check that your premz' account has been debited with the amount corresponding to the bonus price. If your account has not been debited, repeat the operation. If it still doesn't work, please contact us.
-Check that it is not a consumable bonus. For example, the water from the Shiny fountain bonus is a consumable bonus that doesn't appear on your cat's sheet.
-Check that it is not a bonus intended for your game. For instance, the pack of 25 crystals bonus is usable for your game, for all your cats.
-If your situation doesn't correspond to any of the cases above, contact the support indicating the name of your cat and the bonus that he/she should have got. |
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· The shinyz' · The premz' - What are the premz' used for?
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Consult the help section to learn more:
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- How can I see the detail of my gains and spendings of premz'?
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Simply click on your amount of premz' and you will access to the complete list of your gains and spendings. |
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- How can I get premz' straightaway?
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To get premz' immediately, you just need to go to the credit premz' page and acquire some purchasing them by SMS, credit card, Paypal...
Consult the help section to learn more:
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- How can I get premz' by playing?
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You must deserve them by selling great quality cats, winning contests organized by the game team, by accumulating the progress stones, by getting rewards for your breedings, by receiving gifts offered for your loyalty... It is always possible to win premz', without purchasing them, by playing well!
Consult the help section to learn more:
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- How can I get premz' for free through special offers?
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Some special offers are totally free, you just need to complete them.
Don't forget to validate your email addresses each time if you register for a free game for example: many offers will not be validated if you don't confirm your registration to the service thanks to a link sent to your inbox for this purpose.
It is sometimes necessary to wait a little before receiving them. If you don't receive anything, note that we do not control this offers and that this mean it is not reliable at a 100% to get premz'.
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- Can I acquire premz' with shinyz'?
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Yes but under certain conditions. You just need to go to your shinyz' statement to know if you can do so. |
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- Can I give premz' to an other player?
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It is forbidden to give premz' to an other player. In case of cheating, you are likely to lose reputation points or your account could be suspended during an indeterminate period. |
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· Currency of the flavia's castle: the bills · The crystals · The reputation points · The groups · Sponsoring - What is sponsoring?
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Sponsoring consists in suggesting your friends (in real life) to play Shinycatz. If they do so you will then become their mentor in the game and get numerous advantages! Ask them to indicate your username when they register to be sure to become their mentor.
Consult the help section to learn more:
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- What are the advantages of sponsoring?
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You will get shinyz', premz' and a lot of advantages by sponsoring a maximum of players!
Consult the help section to learn more:
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- How can I sponsor my friends on Shinycatz?
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Use our contact importation system or else you can send invitations to your contacts one after an other.
You can also display your Facebook friends and send them invitations.
Consult the help section to learn more:
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- I wish to number and the list of my mentees.
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Go to the sponsoring page or to your player sheet.
Consult the help section to learn more:
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- Are the sponsoring gains unlimited?
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Yes! There is no limit to the number of premz', shinyz' and reputation points that you can get as a mentor. Make the most of it!
Consult the help section to learn more:
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· What is the interest of opening my own flavia's castle?
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Consult the help section to learn more:
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· What are the flavia's castles for?
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Consult the help section to learn more:
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· How can I open a flavia's castle
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You must first pass the flavia, the castle's headmistress certificate or be member of the Shinycatz Club. |
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· How can I open a fashion villa
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You must first pass the flavia, the castle's headmistress or be member of the Shinycatz Club.
You must then hire
aunts Bravia. |
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· How can I open a care villa
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You must first pass the flavia, the castle's headmistress certificate or be member of the Shinycatz Club.
Then, you must hire some vets. |
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· My fashion villa closed all of a sudden
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-Check that you have enough employees to welcome all the cats registered in your flavia's castle.
-Check that you entered a price for a service and that you saved that price.
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· My care villa closed all of a sudden
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-Check that you have enough employees to welcome all the cats registered in your flavia's castle.
-Check that you entered a price for a service and that you saved that price. |
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· My flavia's castle's bill account goes down even when I don't do anything
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You must manage your flavia's castle better by checking the costs (some costs are debited automatically during the daily update of the game). In order to do this, check precisely your bill statement, you can filter by operation type to get a clearer view.
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· My fashion villa or my care villa still isn't open even though I hired employees!
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Check that you hired enough aunts Bravia (or vets) to take good care of all the cats registered in your flavia's castle. Go to your employees management section to see the required ratios.
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· I can't find any employees
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Have you tried to raise the offered wage? When you post a job offer, an indicator shows you the current average wages for the related job.
You can also contact directly the players of the game to offer them a job in your flavia's castle (private job offer) or hire external contractors. These are more expensive, but you can get rid of them at anytime.
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· My flavia's castle has no more money.
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Save up money by cutting expensive jobs, sell items if you can, advertise to attract players, create adventures so your flavia's castle earns money or credit the bill account of your flavia's castle by clicking here!
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· I can't organize adventures!
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Check that you hired
karl Lagercat.
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· What are the flavia's castle forums about?
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They let the owner of the flavia's castle make announcements to all members, for example to say that the flavia's castle needs more employees.
The members can also ask the owner for improvements for their cats or talk about certain subjects. |
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· I want to change my password.
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Go to your "My Account" page to change your password, it's as simple as that.
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· I want to change my email address.
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Go to your "My Account" page to change your email address, it's as simple as that.
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· I receive too many emails and/or PM
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You can change your message settings from your "My Account" page.
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· I think someone used my account without me knowing
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Change your password immediately from your "My Account" page and respect the rules listed below to avoid your account being hacked.
Be very careful to protect your password, we can't cancel an operation that has been done by someone who logged in with your password.
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· How to avoid my account being hacked?
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Each player is responsible for the safety of his/her password and must protect his/her password. We can't intervene if a player logs in to the account of an other player using his/her password.
We advise you to respect the following rules:
- choose a password mixing figures and letters ;
- avoid passwords easy to guess (your name or nickname, birthdate, area where you live...) ;
- don't note your password anywhere ;
- if you play on a coputer that can be used by other people, don't "remind" the password when the browser suggests it ;
- don't give your password to anyone. Even the Shinycatz team will never ask you for your password.
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· I can't upload my avatar
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Any uploaded picture must respect certain conditions concerning the picture and its properties:
- format GIF or JPEG ;
- size: 2 Mo maximum
- resolution: 3000x3000px maximum.
If the upload seems in progress for a long time without ending, it's probably because the picture is too heavy. Resize it to make it smaller or compress it.
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· The time shown on the website is not right
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You can personalize your time zone from your "My Account" page.
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· Can I restart my game?
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You can entirely reset your game from your "My Account" page. You will then lose all your cats and information, except for:
- your friends ;
- your mentees and sent invitations.
The game will restart with a cat of the same breed as your first one in the game.
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· I want to delete my Shinycatz account!
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Go to your "My Account" page to delete your account forever. Warning: you'll lose all your progress and you won't be able to undo this!
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· Shall I pause my game?
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No. Shinycatz is meant to be a fun and entertaining activity. That's why you don't need to pause your game, you have no obligations! This means that if you go on holiday, stay away from the game (during exams, for example) your game and your cats won't change! |
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· I have display issues/bugs in the game, can it be related to my browser?
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The website is optimized for Internet Explorer, Mozilla Firefox and Google Chrome, used by more than 98% of the players. To fully enjoy the game, it is recommended you use latest version of one of these browsers.
If you use an other browser (Safari, Opera...) or an old version of the recommended browsers, we strongly advise you to change. |
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· I can't edit my player page, why?
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After changing your player page through the interface provided, don't forget you have to validate the modifications by clicking on the save button.
If this doesn't work, use the form below to indicate which Internet browser you are using.
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· Are the forums moderated?
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Yes, the forums are moderated 24/7 by a specially dedicated moderator team.
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· Is Shinycatz an educational game?
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Yes, Shinycatz can give a sense of responsibility to children in managing a budget.
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· Can my child play safely on Shinycatz?
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Shinycatz is a community game moderated 24/7 by a specially dedicated team of moderators who have considerable technical means to: remove reputation points, suspend an account for an undetermined period, filter/delete any message.
What's more, your child's account can be configured any way you like so you can choose the messages they can receive. They also have a black list to block messages from certain players.
In case of insults or abuse, the Shinycatz team will systematically hand out IP addresses and any other information to the right authorities.
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· My child spends hours on Shinycatz.
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Shinycatz must be considered as a fun leisure activity for your child. The game doesn't force your child to log on every day to take care of their cats. Their game won't change if they don't log on.
We simply advise that parents set a time slot when their children can have fun on the Internet, whether it be on Shinycatz or any other website.
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· Are paymets secure?
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Yes. SMS payments are made secure through an independent micropayment operator.
Credit card payments are done through Paypal, subsidiary of eBay.
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· I made a purchase but I didn't receive any codes to get premz'.
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If you purchased by SMS, you may receive them only after a few hours. Please wait.
For the other means of payment, if you don't receive them or if you have any problem, write directly to the support of the service provider of the micropayment. You will find its contact in the payment form.
If none of these solutions worked, contact the Shinycatz support. |
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· I made a purchase, I received a code but this one doesn't work
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Contact micropayment service provider's indicating your code, the mean of payment you used and the number you entered to get it. You will be told if your code is valid or not. You will find its contact in the payment form.
If your code is valid but you don't manage to validate it, contact the Shinycatz customer support by filling the contact form below indicating IMPERATIVELY your code, the mean of payment you used and if it is a purchase of premz' or of a subscription to the Shinycatz Club. |
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· I completed a special offer but I didn't get my premz'.
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Click on the big button "Need of premz'" at the top of the special offers then click on "Contact the support" and follow the intructions. You can ask your questions directly to the operator who manages the special offers.
The Shinycatz support doesn't manages the premz' acquired thanks to special offers, it is necessary to contact the competent operator.
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· I feel like my premz' have disappeared!
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Go to your premz' statement and see the reasons of your spendings of premz'. If you never did those actions, change your password and/or secret question, someone may have used your account without you knowing.
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United States
