Support / Contact us

This page gives you answers to frequently asked questions and issues that you could have about Shinycatz, by directing you if needed toward specific sections of the game help or some forum topics.

You will also be able to contact us about specific subjects:
- report a bug or a premz' or subscription purchasing problem ;
- offer a partnership ;
- join the Shinycatz team ;
- advertise on Shinycatz.

Please note that we can't answer all the individual help requests. If you are stuck in the game or you need help concerning some functions, please consult the game help or go to the forums.
  •  Question about the gameplay and the shinycatz'.
  •  Question about the gameplay: certificates, jobs, shinyz', premz', groups...
  •  Question about transactions between players.
  •  Question about the adventures.
  •  Question about the flavia's castle and the bills
  •  Question about your account and game.
  •  Question about the forums, message service, interactions between players.
  •  Question for partners and advertisers.
  •  Question from parents about game safety.
  •  Question about how the Shinycatz Club works.
  •  Problem with the purchase of premz' or the purchase of a subscription.